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Shahaji Etame
Chief Executive Officer (CEO)

Professional with four decades of rich experience in hospitality industry with one of the famous & leading group of 5 star hotels “ Oberoi” now known as “Trident”, nestled in the heart of vibrant and bustling Mumbai, rated the best first class hotel brand in India for four consecutive years

Our Values

To enable the successful roll-out of our strategy and, in turn the achievement of our vision, we must be clear not only about what we will do, but also how we will do it. Through a process that involved individuals from across culture, we defined the following:

  • Customer Focused – We build successful partnerships with our customers.
  • Deliver on Commitments – We do what we say we will do.
  • Passion for Excellence – We strive to be the best in everything we do, every day.
  • Winning Together – We develop, share and use our personal strengths to win as a team.

Annie Etame
Managing Director (MD)

Professional with varied and rich experience of 3 decades in hospitality industry working with the leading 5 Star hotels across India like Trident, Leela Beach Goa, Citizen hotel. She has constantly delivered delighted customers by raising the training benchmark and achieving it.

Core Principles

There are certain behaviors that we expect from all our employees under all circumstances. We call these non-negotiable behaviors, or core principles. We have defined three – safety, integrity and sustainability.

“Our business principles set down the standards by which we operate. Above all, we're committed to creating long-term value for our customers and employees. We need to make sustainable profits if our business is to thrive.

We have trained employees on these principles, and we continue to think and act according to them on a daily basis.”

Customer Commitment:
"Expert operates from the belief that good, properly trained, and appreciated people lead to happy customers and long-term success."